Digital Operations Platform · v1.0

Powering Digital Excellence across BGS MCH.

The unified command centre for services, workflows, approvals, and operations — configurable for every department, with no software redevelopment required.

No login required to submit a request.

1,284

Requests this month

98.2%

SLA compliance

32

Configurable modules

10+

Departments live

Service Catalog

Every service. One portal.

Browse the catalog and submit a request — every submission auto-creates a tracked task with workflow, queue, and SLA built in.

View full catalog

Platform

Configurable for every department.

No department-specific logic is hardcoded. Build services, forms, workflows, and automations without writing software.

Workflow Engine

Status builders, automation rules, SLA escalation, and conditional routing for any service.

Org & Organogram

Departments, teams, designations, reporting hierarchy — visualized and searchable.

Command Centre

Real-time dashboards for executives, managers, and employees. Kanban, calendar, timeline.